Wellness Journey Details

The Wellness Journey is our long-term care program for clients who return regularly for care. It was created to support consistency, honour your commitment to your health, and help you stay connected to your body over time.

The Wellness Journey is included as part of your care — no sign-up, no subscription, no extra charge.

How Your Journey Begins

Your Wellness Journey begins automatically when you start returning to Shaun's Zen on a monthly rhythm. There is nothing extra to register for — our team keeps track of your journey stage for you.

You can check your current stage or credit balance anytime — just ask at the front desk or send us a message. And if you'd prefer not to take part, simply let us know at any time.

How to Keep Your Journey Active

Complete at least one care visit per calendar month to keep your Wellness Journey active.

You are always welcome to visit more often whenever your body needs additional support. Your journey is built on monthly consistency — there is no limit on how often you can receive care.

You may miss one month per calendar year without interrupting your journey. When you miss a month, your journey simply pauses — it does not move forward during that time. For example, if you miss your third month and return the following month, that visit counts as your Month 3.

If two or more calendar months are missed within the same calendar year — whether consecutive or not — your journey will restart from Month 1, at the Beginning stage. Any credits you have already earned remain yours to keep.

If the clinic is closed for two or more weeks in a month and you are unable to book because of the reduced availability, that month is simply excused — it does not count as a missed month, and it does not use your yearly flexible month.

If special life circumstances keep you away for longer, please talk to our team — we are always happy to work with you.

What Counts as a Care Visit

Any of the following counts as a care visit and keeps your journey active:

  • An in-clinic, phone, or online consultation

  • Any in-clinic treatment

  • A Chinese Medicine Prescription (including refills)

  • A herbal tea order of 10 bags (500ml each) or more, in a single order

Care may look different from month to month. Some months may call for treatment, while others may only need a consultation, prescription, or a simple check-in to stay connected to your health.

Journey Stages & Benefits

As your monthly rhythm continues, you move through four stages, and your benefits deepen with each one.

Beginning — Months 1 to 3: The start of your wellness rhythm — your journey is being tracked from your very first monthly visit.

Growing — Months 4 to 6: 5% off Chinese Medicine Prescriptions and products. A one-time $15 product credit when you enter this stage.

Thriving — Months 7 to 12: 10% off Chinese Medicine Prescriptions and products. A one-time $15 product credit when you enter this stage.

Flourishing — Month 13 and beyond: 15% off Chinese Medicine Prescriptions and products. A $15 product credit every quarter. An anniversary gift every year.

How Discounts Work

Your stage discount is applied at checkout to:

  • Chinese Medicine Prescriptions

  • products

Discounts do not apply to consultation or treatment fees.

How Credits Work

Credits earned through the Wellness Journey may be used toward Shaun's Zen product purchases only.

Credits:

  • Never expire

  • Remain yours to keep, even if your journey restarts

  • Are personal to you

  • Cannot be transferred or gifted

  • Cannot be exchanged for cash

  • Cannot be applied toward consultation fees, treatment fees, or Chinese Medicine Prescriptions, unless otherwise stated by Shaun's Zen

For Current Members

Current Shaun's Zen members may transition into the Wellness Journey at any time before December 31, 2026 — simply let our team know in person or by message.

Once you transition, you will begin in the Flourishing stage, regardless of how long you have been a member, and you will receive a $15 credit right away as your first Flourishing quarterly credit. Your new Wellness Journey benefits take effect immediately, and your previous membership benefits will be replaced by the new program.

If you accepted the Soft Opening special offer, you may choose to keep your current membership plan or join the Wellness Journey.

Starting January 1, 2027, all remaining members — except Soft Opening special offer recipients — will be automatically moved into the Flourishing stage of the Wellness Journey.

Program Updates

Shaun's Zen may update Wellness Journey details from time to time. If updates are made, they will be communicated clearly so you always have an accurate picture of how the program works and how your benefits may be affected.