Privacy Policy

Effective Date:Sept 1, 2026

 

Shaun's Zen TCM & Acupuncture Holistic Health Clinic ("Shaun's Zen," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect through shaunszentcm.ca (the "Website") and in the course of providing clinical and wellness services, how we use and protect it, and the choices and rights available to you.

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This Policy applies to information collected through our Website, in person at our clinic, over the phone or by email, and through our online booking platform (Jane App). It is intended to comply with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. Information We Collect

Contact information: your name, email address, phone number, and mailing address, when you book an appointment, sign up for our newsletter, or contact us.

Health information: information you provide on intake forms, during consultations, and throughout your course of care — including your health history, symptoms, and treatment notes. This information is collected and retained in accordance with the recordkeeping and confidentiality standards of the College of Complementary Health Professionals of BC (CCHPBC), our regulatory college.

Payment information: processed securely through our booking platform (Jane App) and its payment processor. We do not store your full payment card details on our own systems.

Website usage information: such as your IP address, browser type, pages visited, and how you arrived at our site, collected automatically through cookies and similar technologies.

2. How We Use Your Information‍ ‍

We use your personal information to:

  • schedule and manage appointments and provide clinical care;

  • communicate with you about your appointments, care, and account;

  • process payments for services and products;

  • send newsletters, promotions, or event information, where you have opted in;

  • improve our Website, services, and patient experience;

  • comply with legal and regulatory obligations, including those of the CCHPBC; and

  • respond to your questions and requests.‍ ‍

We do not sell your personal information.

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3. How We Share Your Information

We share personal information only:

  • with service providers who help us operate our business, such as our booking platform (Jane App) and its payment processor, under confidentiality obligations;

  • with regulatory bodies, where required for professional compliance (e.g., the CCHPBC);

  • where required by law, such as in response to a court order or a lawful request from a public authority; or

  • with your consent.

We do not share your health information with third parties for marketing purposes.

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4. Cookies

Our Website uses cookies and similar technologies to operate correctly and to help us understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may limit some Website functionality.

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5. Data Retention

We retain your personal and health information for as long as necessary to provide our services and to meet our legal, regulatory, and professional recordkeeping obligations under CCHPBC standards. After that, records are securely destroyed or anonymized.

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6. Your Rights

You have the right to:

  • access the personal information we hold about you;

  • request correction of inaccurate information;

  • withdraw consent to certain uses of your information (such as marketing communications), subject to legal or contractual restrictions; and

  • ask questions about how your information is collected, used, or shared.

To exercise these rights, contact us using the information below.

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7. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

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9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Shaun's Zen TCM & Acupuncture Holistic Health Clinic life@shaunszentcm.ca +1 (604) 364-3643 #145-6628 River Rd, Richmond, BC